Shipping policy
Order Processing Time
All orders are processed within 1-3 business days after payment confirmation (excluding weekends and public holidays). Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Estimated Total Delivery Time = Processing Time (1-3 business days) + Shipping Time (see below)
Delivery Time by Region
Within the United States
Products shipped from our US warehouse have a standard delivery time of approximately 3-7 business days (including customs clearance; no additional customs clearance is required within the US). If the product is out of stock at our US warehouse and needs to be shipped from our China warehouse, the delivery time is approximately 10-18 business days (excluding customs clearance).
Other Countries and Regions
Products shipped from our China warehouse have a delivery time of approximately 10-25 business days (excluding customs clearance). Customs clearance times may vary depending on the customs policies and procedures of the destination country/region, and may extend in some areas. We will do our best to assist with customs clearance.
Logistics Support
All orders come with tracking. After your order is shipped, we will send a tracking number to your email and account center, allowing you to track your package's real-time status. If your package is lost or damaged during shipment, please contact our customer service team within 48 hours of receipt and provide relevant proof (such as photos of the damage and shipping records). We will provide a replacement, refund, or other reasonable solution based on the circumstances. We will promptly communicate with you and make every effort to resolve any logistics delays or anomalies caused by force majeure (such as natural disasters, war, or customs policy adjustments), but we assume no liability.
Free Shipping Policy
Orders within the United States enjoy free shipping. Orders to other countries and regions: Shipping charges will be based on the destination country/region. The specific shipping fee can be viewed on the checkout page. Note: Expedited delivery and other special delivery methods will incur additional charges.