1. Within the United States
Products are shipped from our US warehouse, with a standard delivery time of approximately 3-7 business days (including customs clearance; no additional customs clearance is required within the US). If the product is out of stock at our US warehouse and needs to be shipped from our China warehouse, the delivery time is approximately 10-18 business days (excluding customs clearance).

2. Other Countries and Regions
Products are shipped from our China warehouse, with a delivery time of approximately 10-25 business days (excluding customs clearance). Customs clearance times may vary depending on the customs policies and procedures of the destination country/region, and may be extended in some areas. We will do our best to assist with customs clearance progress.

All orders come with a tracking service. After your order is shipped, we'll send you a tracking number via email and your account center. You can use this number to track your package's real-time status. If your package is lost or damaged during transit, please contact our customer service team within 48 hours of receipt and provide relevant proof (such as photos of the damage and shipping records). We will provide a replacement, refund, or other reasonable solution based on the circumstances. For delays or anomalies caused by force majeure (such as natural disasters, war, or customs policy adjustments), we will promptly communicate with you and do our best to assist in resolving the issue, but we assume no liability.

Free shipping on orders within the United States. For orders shipped to other countries and regions, shipping charges will be determined by the country of destination. The specific shipping fee can be found at the checkout page. Note: Expedited delivery and other special delivery methods will incur additional charges.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at after-sale@bincoo.com. Please note that returns will need to be sent to the one of the following addresses as communicated via email:

If your return is accepted, you need to contact the local transport company by yourself, pack the painting and send it back to the specified return address, return shipping will be borne by the customer until and unless painting is arrived damaged. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at after-sale@bincoo.com

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at after-sale@bincoo.com